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CUSTOMER RELATIONSHIP MANAGEMENT (CRM) |
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Customer Relationship Management is related to the interaction between a
business and its clients at all stages of their relationship. This may include
from tracking prospects to providing post sale product support. |
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Appropriate methods used in customer relations will improve product and service
quality, as well as customer satisfaction and loyalty. Consequently, an
efficient customer relationship management approach will result in increased
revenues. |
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The internet enables customer relationships to be managed more effectively,
efficiently and economically. It offers a variety of options to present
information and it is accessible at all times. These provide many
opportunities that can be used to develop creative customer relationship
management solutions. |
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Depending on project requirements, we develop custom CRM implementations for
our customers or we integrate off-the-shelf products with their web
applications.
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